Awards Archives

Ryan McDonough Accepts 2023 Customer Service Champion Award

Orlando, FL – Ryan McDonough, Director of Professional Services/DocuWare accepted the DocuWare Customer Service Champion Award on behalf Copier Fax Business Technologies. The ceremony was held at the 2023 DocuWorld Conference in Orlando, Florida. This award has been honored to CFBT for the second consecutive year.

The Customer Service Champion Award has been awarded to partners who have provided their customers with top service in DocuWare support.

The award showcases CFBT’s ongoing commitment to helping customers shift into a digital environment when it comes to everyday internal processes, such as Accounts Payable, Accounts Receivable, Human Resources, and more.

With over 800 DocuWare providers throughout the world, CFBT was one of only 15 other partners to be recognized by the company.

“A customer-centric spirit is at the very core of what DocuWare does. When someone becomes a DocuWare customer, we want them to not only feel they have a new tool to improve their business, but also a partner who is there to guide them through their digital transformation.

Yesterday at #DocuWorld2023, we were thrilled to honor our partners who displayed the highest levels of customer service and name them Customer Service Champions,” said DocuWare in a statement about the award.

DocuWare is a global provider of document management software. CFBT has been a DocuWare provider for over ten years and has received numerous recognitions from the company, including multiple years as a Diamond Club provider.

Copier Fax Business Technologies continues to be an industry leader in customer service and technician achievements. As one of the largest office technology dealers in the region, the efforts for strong customer service has been an important factor in this continual success.

Numerous additional customer service awards have been bestowed to Copier Fax through other areas of the industry as well, including 15 years as a Konica Minolta Pro-Tech Provider, ENX Magazine Elite Dealer, and Konica Minolta Dealer Award of Excellence.

CFBT Receives 2023 Customer Service Champion Award

Awards, Company News

Buffalo, NY – Copier Fax Business Technologies has been recognized by DocuWare as a 2023 Customer Service Champion. This award has been honored to CFBT for the second consecutive year.

The Customer Service Champion Award has been awarded to partners who have provided their customers with top service in DocuWare support.

With over 800 DocuWare providers throughout the world, CFBT was one of only 15 other partners to be recognized by the company.

CFBT Receives 2022 Customer Service Champion Award

Awards, Company News

Buffalo, NY – Copier Fax Business Technologies has been recognized by DocuWare as a 2022 Customer Service Champion.

The Customer Service Champion Award has been awarded to partners who have provided their customers with top service in DocuWare support.

With over 800 DocuWare providers throughout the world, CFBT was one of only 15 other partners to be recognized by the company.

CFBT Receives 2022 Customer Service Champion Award

Awards, Company News

Buffalo, NY – Copier Fax Business Technologies has been recognized by DocuWare as a 2022 Customer Service Champion.

The Customer Service Champion Award has been awarded to partners who have provided their customers with top service in DocuWare support.

The customer service champion award showcases CFBT’s ongoing commitment to helping customers shift into a digital environment when it comes to everyday internal processes, such as Accounts Payable, Accounts Receivable, Human Resources, and more.

With over 800 DocuWare providers throughout the world, CFBT was one of only 15 other partners to be recognized by the company.

CFBT Recognized with COVID-19 Leadership and Community Engagement Award

Awards, Company News

COVID-19 has taught us all to expect the unexpected. It also taught us to be prepared – should we have to work remotely again while practicing healthy measures inside the workplace to stay safe.

Copier Fax Business Technologies was honored by the Tonawanda Chamber of Commerce with the Covid-19 Leadership and Community Engagement Award in honor of our efforts in helping businesses throughout WNY use technology to help navigate the challenges from COVID-19.The chamber decided to “recognize one chamber member who, during the pandemic, demonstrated an exemplary level of leadership and community engagement. This recognition includes assistance with the needs of the community and servicing the needs of customers and employees.”

Near the beginning of the pandemic, Copier Fax quickly recognized that technology was going to play a key role in allowing businesses to carry on. It started with helping businesses work remotely, while still maintaining full access to their office documents, and maintaining productivity despite the fact that the physical office was closed.

From there, the services and technology offerings were quickly expanded to include devices that allow contact-less checking and deliveries, temperature scans, and even cameras that can detect if a visitor is wearing a face covering. From corporate offices to health care centers, such as nursing homes, to schools, municipalities, and even the KeyBank Center, Copier Fax was able to work with each business to customize a program using technology to keep everyone open, and more importantly, safe.

“A lot of the systems and technology that was put in place seems to be permanent for most of these businesses,” says David Scibetta, EVP/CIO of Copier Fax Business Technologies. “Health benefits aside, the technology has dramatically helped businesses improve their workflow and efficiency.”

Although many businesses are open, it is still uncertain when someone will need to work from home – even if it is temporary. Copier Fax allowed this option to continue on seamlessly.

The award was presented at a special dinner on November 3rd, 2021, which included several recognitions from dignitaries at all levels of government in New York State. Accepting the award was CFBT’s Regional Sales Manager, Dave DeMizio.

To learn more about our COVID-19 programs, CLICK HERE.

Copier Fax Named One of Best Places to Work

Awards, Company News

CFBT was honored by Buffalo Business First for being named one of the Best Places to Work in Western New York!

This is our sixth time achieving this honor, which is extra special after a year full of many challenges and uncertainties from COVID.

This would not be achievable without the incredible team working together to create the special work environment we’ve enjoyed over the years. Thank you for all that you do in contributing to this great achievement!

Andrew Ashead Named Konica Minolta January 2021 Tech of the Month

Awards, Company News, Employee News

Buffalo, NY – Andrew Ashead, a technician at Copier Fax Business Technologies has been nationally recognized by Konica Minolta Business Solutions Support Division as a recipient of the Technician of the Month Award for January 2021.

Mr. Ashead has been a member of the Service Department since 2017 and has previously been recognized for his work and achievements in the industry, including receiving the prestigious Silver Seal Award in 2018, which is only awarded to the top 15% performing Konica Minolta technicians in the country.

His award was based on his performance from specialty training on the bizhub C368/C308, C364/C284/C224, C554/C454 & C658/C558.

Additionally, Copier Fax Business Technologies continually receives customer satisfaction feedback on Andrew’s ability to have a strong technical performance in combination with great customer service skills.

Andrew will receive special recognition from CFBT’s Director of Service, Jim Bodie, as well as the Konica Minolta Business Solutions District Manager and Regional Manager.

Andrew is a graduate of Pennslyvania’s School of Technology, where he holds an Associate’s Degree in Information Technology.

Pictured Left to Right: Al Scibetta, President, Andrew Ashead, Jim Bodie, Director of Service, David Scibetta, EVP/CIO

CFBT Named Pro-Tech certified for 13th straight year

Awards, Company News

Copier Fax Business Technologies is always committed to excellent service and support. For the 13th straight year, Copier Fax has been recognized as a Konica Minolta Pro-Tech Service Award winner.

Very few companies have achieved this level of recognition eleven straight times. Konica Minolta exhaustively evaluates dealers to find those with the very highest level of technical expertise, personalized service, and customer satisfaction.

“The Pro-Tech award gives every Konica Minolta customer a distinct advantage: The assurance of knowing that your Konica Minolta dealers have the skills, the training, and the dedication to keep your equipment operating at the peak of productivity, says Jim Ingrassia, VP of Solutions Support Division at Konica Minolta. “If you’re choosing a technology partner, that’s an advantage worth considering.”

Konica Minolta has established a “Pro-Tech Promise,” which can be expected from the service we provide from Copier Fax. This includes:

Professional, customer-oriented service department management and administration policies.
Service response times are significantly better than the industry average.
Preventive maintenance programs that ensure maximum uptime and superior performance.
Inventory control systems that provide immediate access to replacement parts and components.
Comprehensive training programs and performance reviews to maintain the highest level of expertise.
Skilled technical specialists and service personnel trained on your specific products.

Good business depends upon strong relationships. We thank you for your continued support and we will work hard to always meet your digital imaging needs. Our customers continue to be our highest priority.

Copier Fax Business Technologies named Best Places to Work 2020

Awards, Company News, Employee News, Uncategorized

Copier Fax Business Technologies has been named a “Best Place to Work” by Buffalo Business First. This is the seventh time Copier Fax has received this honor, which includes a repeat honor from 2019.

Having a safe, friendly, and family-oriented work environment is a top priority at Copier Fax Business Technologies.

We are very honored to be recognized as one of the best places to work in Western New York for several years. Several steps are taken to earn this honor, including an application process, employee surveys, and analysis by Quantum Workplace, a national company that specializes in workplace environments.

CFBT Named Top Private Company

Awards, Company News

Buffalo Business First has named Copier Fax Business Technologies a “Top Private Company” in Western New York. We are receiving this honor for the sixth year in a row.

The award is honored to Buffalo’s most dynamic and progressive companies, with rankings based on annual sales of at least $5 million for multiple years beginning in 2015.

Copier Fax continues to be the only office technology dealer to rank in Western New York.

The ceremony honoring the Top Private Companies was held on December 4th at WNED Studios in Buffalo.

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