CFBT Receives 2022 Customer Service Champion Award

Buffalo, NY – Copier Fax Business Technologies has been recognized by DocuWare as a 2022 Customer Service Champion.

The Customer Service Champion Award has been awarded to partners who have provided their customers with top service in DocuWare support.

The award showcases CFBT’s ongoing commitment to helping customers shift into a digital environment when it comes to everyday internal processes, such as Accounts Payable, Accounts Receivable, Human Resources, and more.

With over 800 DocuWare providers throughout the world, CFBT was one of only 15 other partners to be recognized by the company.

DocuWare is a global provider of document management software.  CFBT has been a DocuWare provider for over ten years and has received numerous recognitions from the company, including multiple years as a Diamond Club provider.

Copier Fax Business Technologies continues to be an industry leader in customer service and technician achievements.  As one of the largest office technology dealers in the region, the efforts for strong customer service has been an important factor in this continual success.

Copier Fax Recognized with COVID-19 Leadership and Community Engagement Award

COVID-19 has taught us all to expect the unexpected.  It also taught us to be prepared – should we have to work remotely again while practicing healthy measures inside the workplace to stay safe.

Copier Fax Business Technologies was honored by the Tonawanda Chamber of Commerce with the Covid-19 Leadership and Community Engagement Award in honor of our efforts in helping businesses throughout WNY use technology to help navigate the challenges from COVID-19.The chamber decided to “recognize one chamber member who, during the pandemic, demonstrated an exemplary level of leadership and community engagement.  This recognition includes assistance with the needs of the community and servicing the needs of customers and employees.”

Near the beginning of the pandemic, Copier Fax quickly recognized that technology was going to play a key role in allowing businesses to carry on.  It started with helping businesses work remotely, while still maintaining full access to their office documents, and maintaining productivity despite the fact that the physical office was closed.

From there, the services and technology offerings were quickly expanded to include devices that allow contact-less checking and deliveries, temperature scans, and even cameras that can detect if a visitor is wearing a face covering. From corporate offices to health care centers, such as nursing homes, to schools, municipalities, and even the KeyBank Center, Copier Fax was able to work with each business to customize a program using technology to keep everyone open, and more importantly, safe.

“A lot of the systems and technology that was put in place seems to be permanent for most of these businesses,” says David Scibetta, EVP/CIO of Copier Fax Business Technologies.  “Health benefits aside, the technology has dramatically helped businesses improve their workflow and efficiency.”

Although many businesses are open, it is still uncertain when someone will need to work from home – even if it is temporary.  Copier Fax allowed this option to continue on seamlessly.

The award was presented at a special dinner on November 3rd, 2021, which included several recognitions from dignitaries at all levels of government in New York State.  Accepting the award was CFBT’s Regional Sales Manager, Dave DeMizio.

To learn more about our COVID-19 programs, CLICK HERE.

Copier Fax Named One of Best Places to Work

CFBT was honored by Buffalo Business First for being named one of the Best Places to Work in Western New York!
This is our sixth time achieving this honor, which is extra special after a year full of many challenges and uncertainties from COVID.
This would not be achievable without the incredible team working together to create the special work environment we’ve enjoyed over the years. Thank you for all that you do in contributing to this great achievement!

Andrew Ashead Named Konica Minolta January 2021 Tech of the Month

Buffalo, NY – Andrew Ashead, a technician at Copier Fax Business Technologies has been nationally recognized by Konica Minolta Business Solutions Support Division as a recipient of the Technician of the Month Award for the month of January 2021.

Mr. Ashead has been a member of the Service Department since 2017, and has previously been recognized for his work and achievements in the industry, including receiving the prestigious Silver Seal Award in 2018, which is only awarded to the top 15% performing Konica Minolta technicians in the country.

His award was based on his performance from specialty training on the bizhub C368/C308, C364/C284/C224, C554/C454 & C658/C558.

Additionally, Copier Fax Business Technologies continually receives customer satisfaction feedback on Andrew’s ability to have a strong technical performance in combination with great customer service skills.

Andrew will receive special recognition from CFBT’s Director of Service, Jim Bodie, as well as the Konica Minolta Business Solutions District Manager and Regional Manager.

Andrew is a graduate of Pennslyvania’s School of Technology, where he holds an Associates’s Degree in Information Technology.

 

Pictured Left to Right:  Al Scibetta, President, Andrew Ashead, Jim Bodie, Director of Service, David Scibetta, EVP/CIO

CFBT Named Pro-Tech certified for 13th straight year

Copier Fax Business Technologies, is always committed to excellent service and support. For the 13th straight year, Copier Fax have been recognized as a Konica Minolta Pro-Tech Service Award winner.
Very few companies have achieved this level of recognition eleven straight times. Konica Minolta exhaustively evaluates dealers to find those with the very highest level of technical expertise, personalized service and customer satisfaction.
“The Pro-Tech award gives every Konica Minolta customer a distinct advantage: The assurance of knowing that your Konica Minolta dealers have the skills, the training and the dedication to keep your equipment operating at the peak of productivity, says Jim Ingrassia, VP of Solutions Support Division at Konica Minolta. “If you’re choosing a technology partner, that’s an advantage worth considering.”
Konica Minolta has established a “Pro-Tech Promise,” which can be expected from the service we provide from Copier Fax. This includes:
  • Professional, customer-oriented service department management and administration policies.
  • Service response times significantly better than the industry average.
  • Preventive maintenance programs that ensure maximum uptime and superior performance.
  • Inventory control systems that provide immediate access to replacement parts and components.
  • Comprehensive training programs and performance reviews to maintain the highest level of expertise.
  • Skilled technical specialists and service personnel trained on your specific products.
Good business depends upon strong relationships. We thank you for your continued support and we will work hard to always meet your digital imaging needs. Our customers continue to be our highest priority.

Copier Fax Business Technologies named Best Places to Work 2020

Copier Fax Business Technologies has been named a “Best Places to Work” by Buffalo Business First. This is the seventh time Copier Fax has received this honor, which includes a repeat honor from 2019.
Having a safe, friendly, and family-oriented work environment is a top priority at Copier Fax Business Technologies.
We are very honored to be recognized as one of the best places to work in Western New York for several years. Several steps are taken to earn this honor, including an application process, employee surveys and analysis by Quantum Workplace, a national company that specializes in workplace environments.

CFBT Named Top Private Company

Buffalo Business First has named Copier Fax Business Technologies a “Top Private Company” in Western New York. We are receiving this honor for the sixth year in a row.

The award is honored to Buffalo’s most dynamic and progressive companies, with rankings based on annual sales of at least $5 million for multiple years beginning in 2015.

Copier Fax continues to be the only office technology dealer to rank in Western New York.

The ceremony honoring the Top Private Companies was held on December 4th at WNED Studios in Buffalo.

CFBT Named Elite Dealer by ENX Magazine

This month, Copier Fax Business Technologies had the honor of being selected as an Elite Dealer for 2019. This is our 8th year in a row receiving this prestigious honor from ENX Magazine. The publication will be released next month.

Why did we win this? There is absolutely no doubt that we have the best team in the business. We have the best products, the best technician service, the best customer service, and the best clients.

“In our eyes, an Elite Dealer makes a

concerted effort to produce a winning experience for not just its clients, but its employees and vendors as well,” said

Susan Neimes, managing editor of ENX Magazine and ENX The Week In Imaging.

“A defined corporate culture and a willingness to embrace new technologies—and share them with their customer base—also goes a long way. There’s no one ingredient behind an Elite Dealer—it’s a confluence of many factors that lifts these performers above the rest.”

We would like to thank ENX Magazine for this incredible honor, and our team at Copier Fax Business Technologies for your hard work to make this happen.

CFBT named 2019 Fast Track Company of Western New York

Copier Fax Business Technologies has been named a 2019 Fast Track Company of Western New York by Buffalo Business First.

This title is granted to businesses that are one of the fastest growing companies in the area, and meet the following criteria:

– Independent, privately held and for-profit.

– In business & generating revenue of $1million for at least three full years.

– Headquartered in Western New York (8 counties).

Copier Fax received this recognition in 2013-2015, 2018 and 2019.

CFBT credits some new major partnerships which has once again put the company back on this list for another year.  In recent years, this includes the expansion of their partnership with Pegula Sports and Entertainment through several entities across the United States. This is among several other partnerships, in addition to our longstanding relationship with many of our clients – some existing for almost 30 years.

We would like to once again thank our partners, both old and new for trusting us in handling your office technology needs.

A reception for this honor will be held on Thursday, August 15th at the Admiral Room on Main Street in Buffalo.

CFBT HONORED AS PRO-TECH CERTIFIED FOR 12th STRAIGHT YEAR

Buffalo, NY – Copier Fax Business Technologies, one of the largest office equipment and software companies in Buffalo, NY, has been honored with the 2019 Pro-Tech Service Award from Konica Minolta.  This award recognizes Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction, and is only awarded to the top 10% of the company’s dealerships.

“This year marks the 31st year of the Pro-Tech program” says James Ingrassia, Vice President, Solutions Support Division, Konica Minolta Business Solutions U.S.A., Inc.  “It is a testament to the fact that Konica Minolta has the highest quality Dealer Partners and ensures that KMBS customers are offered the most professional and reliable service available.”

Led by Director of Service, Jim Bodie, Copier Fax is the only dealership within 150 miles of Western New York to receive this honor, and is one of only a few Konica Minolta dealers in the country to receive this honor for ten years in a row.

To attain the Pro-Tech standard, each element of Copier Fax Business Technologies’ operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.

“Our service team is simply the best.  They are the reason why we achieve this great honor,” says Copier Fax Business Technologies President and Owner, Al Scibetta.  “They not only take continuing education on a regular basis, but they are also honored for their high performance and scores at these sessions.”

In addition to the Pro-Tech certification, the Service Department has proudly accumulated over 30 Silver Seal awards throughout the company history.  This Silver Seal is granted for excellence in training, and is only awarded to the top 6-15% of Konica Minolta technicians in the entire country.

Representatives from Copier Fax are continually highlighted on national industry related outlets for their leadership in the office technology community.  The Pro-Tech award reflects their continued success in holding a high standards of quality in product and service.

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