Category Archives: Awards

Buffalo, NY – Copier Fax Business Technologies, one of the largest office equipment and software companies in Buffalo, NY, has been honored with the 2017 Pro-Tech Service Award from Konica Minolta.  This award recognizes Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction and is only awarded to the top 10% of the company’s dealerships.

“The Pro-Tech program has existed for 29 years and each year it takes even more effort to achieve certification,” says James Ingrassia, Vice President, Solutions Support Division, Konica Minolta Business Solutions U.S.A., Inc.  “It is truly a symbol of outstanding achievement and reflects (CFBT’s) belief in offering professional and reliable service.”

Led by Director of Service, Jim Bodie, Copier Fax is the only dealership within 150 miles of Western New York to receive this honor and is one of only a few Konica Minolta dealers in the country to receive this honor for ten years in a row.

To attain the Pro-Tech standard, each element of Copier Fax Business Technologies’ operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems, and customer satisfaction ratings.

“I am so proud of the hard work and dedication our service team puts into maintaining such high quality of service,” says Copier Fax Business Technologies President and Owner, Al Scibetta.  “They are constantly working to advance their skills and education to stay up to date with the latest technology, in addition to always representing our company with strong customer service skills .”

Representatives from Copier Fax are continually highlighted on national industry-related outlets for their leadership in the office technology community.  The Pro-Tech award reflects their continued success in holding a high standard of quality in product and service.

Buffalo, NY – Copier Fax Business Technologies, one of the largest office equipment and software companies in Buffalo, NY, has been honored with the 2016 Pro-Tech Service Award from Konica Minolta.  This award recognizes Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction and is only awarded to the top 10% of the company’s dealerships.

“Konica Minolta is committed to assuring the highest performance standards across our organization,” says James Ingrassia, Vice President of, Solutions Support Division, Konica Minolta Business Solutions U.S.A., Inc.  “The Pro-Tech Service Award represents the achievement of Konica Minolta’s highest standards for dealer service and proficiency.”

Led by Director of Service, Jim Bodie, Copier Fax is the only dealership within 150 miles of Western New York to receive this honor and is one of only a few Konica Minolta dealers in the country to receive this honor for nine years in a row.

To attain the Pro-Tech standard, each element of Copier Fax Business Technologies’ operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems, and customer satisfaction ratings.

“I am happy that our service team was able to maintain such high quality of service during a rapid growth period,” says Copier Fax Business Technologies President and Owner, Al Scibetta.  “Even with the increase in demand, they didn’t miss a beat.”

Copier Fax Business Technologies has been on a steady growth since the launch of Documentelligence, their exclusive process which dramatically expanded their services to software, IT, Security, and back-file scanning services.  The company has hired over 20 new employees over the past three years, and in 2014, it became the official office technology company of the Buffalo Sabres.

Representatives from Copier Fax are continually highlighted on national industry-related outlets for their leadership in the office technology community.  The Pro-Tech award reflects their continued success in holding a high standard of quality in product and service.

Copier Fax Business Technologies has been named by Buffalo Business First as one of the Best Places to Work in WNY.  This is the third year in a row that CFBT has been honored with this nomination.

CFBT has made great efforts to continually have a strong, family-like work environment.  From monthly birthday celebrations to company picnics, and an “open-door” policy with management, CFBT is proud to have the efforts have been recognized.

This past month, CFBT launched their first monthly internal newsletter, to improve communications on all levels, and they also launched their first “Employee of the Month” program.

CFBT celebrated this honor on Wednesday, March 16th at the Buffalo Business First Best Places to Work luncheon, held at Buffalo Riverworks. Although CFBT did not place in the top three of the small business category (25-49 Employees), it was still a great honor to be among the other nominated businesses, in this very select group.

Buffalo, NY – Copier Fax Business Technologies, one of the largest office technology providers in Western New York, was named a DocuWare Diamond Club Member for the sixth year in a row.  This recognition is only awarded to the top-performing dealers in the country.  Copier Fax was ranked as a top-performing DocuWare dealer in New York State, and seventh in all of North America. They also consistently ranked globally as one of the top performers.

DocuWare is a global provider of document management software.  Copier Fax has only recently added software solutions as part of its office services, making this global ranking even more impressive.  They’ve been representing DocuWare for seven years, and have been awarded the Diamond Club honors six of those seven years.

“Software technology is playing a major role in the improvement of office workflow,” says David Scibetta, Owner and EVP/CIO of Copier Fax Business Technologies.  “The digital revolution is everywhere – not just on our mobile devices.”

The launch of Copier Fax’s Documentelligence™ has played a major role in the success of their software sales and has expanded their client base worldwide.  Through DocuWare, CFBT has been helping offices have full document management, as well as complete mobile access to office files from everywhere around the world.

“Technology has made the business world a smaller place,” says Scibetta. “Business people are traveling across the country, and not missing a beat when it comes to their work and access to files back home.”

CFBT created Documentelligence™ to expand their services from hardware to these digital components through DocuWare – converting offices to “smart offices”. Copier Fax’s partnership with the Buffalo Sabres has also played a key role in shedding light on these new features.

In addition to the honor of being named a Diamond Club Member, Copier Fax will also be asked to be a member of DocuWare’s advisory board, which allows them to advise DocuWare on future product developments and attend exclusive DocuWare partner events.  They will be attending DocuWare Partner Conference in Las Vegas in May as part of this honor.