WORK SMARTER WITH CLOUD-BASED UNIFIED COMMUNICATIONS
Do missed calls, disparate systems, fluctuating expenses or infrastructure maintenance sound familiar? The solution to many of these problems can be found in our new software-based communication solutions. When it’s time to upgrade, modern solutions offer additional communication perks beyond simply voice. Instant messaging, presence, video calling, and collaboration tools gives your business capabilities that are designed to keep you operating optimally and at maximum productivity. Taking advantage of modern phone solutions will increase your productivity and your bottom line.
Entire systems can run in the cloud, and in many cases don’t even require desk phones. Imagine the versatility you can achieve by using your PC, tablet, or smartphone instead of being tied to a desk phone. The new normal has unchained us from our desks, why should your phone limit you?
Transfer, hold, hunt
Easy access to directories
Move active calls between devices and networks
View colleagues’ presence availabilty
Stay connected to everyone and everything with UC-One. UC-One is a collaboration app that lets you call, message, and meet with anyone from any device. It includes full HD video, voice, messaging, desktop sharing, and conferencing in an easy-to-use cloud application that integrates with your other cloud business apps.
CALL RECORDING WITH AI
Access voice data with call recording. Unlimited playback of your encrypted recordings are available in cloud-based storage for seven years.
Advanced capabilities unlocked with artificial intelligence are designed to help you better understand customer retention and support challenges. Discover trends with text transcription. Quickly identify negative calls and reduce churn risk using sentiment analysis. Receive notifications when calls are rated negatively with intelligent alerting.
CRM integration empowers you to get the highest value from Managed Voice unified communications, increasing productivity, improving workflow and increasing data capture across sale and service teams.
- Automatically capture and log all calls in CRM
- Enhanced reporting on call performance of users
- Integrate voice with existing CRM omnichannel capabilities
Start capturing high-integrity data, streamline common administrative tasks, and improve the customer experience. Integrate your unified communications with popular CRM software including Salesforce, Microsoft Dynamics, SugarCRM, NetSuite, Zendesk, Bullhorn, or ServiceNow.
Automate conversation data logging
Leverage real-time data reporting
Integrate note capture
Improve productivity, saving time on data lookup entry
We’ll walk you through every step of the way, planning, implementation, training and post-setup customer service.
- Dedicated live Project Coordinator
- Continuous communication on status
- Customization down to individual user experience
- Hardware procurement and delivery logistics
- Call flow design experience
- Customized pre-planning
- Phone number porting savvy
- Centralized scheduling for all local installation engineers
- Remote network engineers on demand
- Organized live and recorded training experience for all users