Buffalo, NY – Copier Fax Business Technologies, one of the largest office equipment and software companies in Buffalo, NY, has been honored with the 2017 Pro-Tech Service Award from Konica Minolta. This award recognizes Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction and is only awarded to the top 10% of the company’s dealerships.
“The Pro-Tech program has existed for 29 years and each year it takes even more effort to achieve certification,” says James Ingrassia, Vice President, Solutions Support Division, Konica Minolta Business Solutions U.S.A., Inc. “It is truly a symbol of outstanding achievement and reflects (CFBT’s) belief in offering professional and reliable service.”
Led by Director of Service, Jim Bodie, Copier Fax is the only dealership within 150 miles of Western New York to receive this honor and is one of only a few Konica Minolta dealers in the country to receive this honor for ten years in a row.
To attain the Pro-Tech standard, each element of Copier Fax Business Technologies’ operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems, and customer satisfaction ratings.
“I am so proud of the hard work and dedication our service team puts into maintaining such high quality of service,” says Copier Fax Business Technologies President and Owner, Al Scibetta. “They are constantly working to advance their skills and education to stay up to date with the latest technology, in addition to always representing our company with strong customer service skills .”
Representatives from Copier Fax are continually highlighted on national industry-related outlets for their leadership in the office technology community. The Pro-Tech award reflects their continued success in holding a high standard of quality in product and service.