Buffalo, NY – Copier Fax Business Technologies, one of the largest office equipment and software companies in Buffalo, NY, has been honored with the 2018 Pro-Tech Service Award from Konica Minolta. This award recognizes Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction and is only awarded to the top 10% of the company’s dealerships.
“This year marks the 30th year of the Pro-Tech program,” says James Ingrassia, Vice President, Solutions Support Division, Konica Minolta Business Solutions U.S.A., Inc. “That is indeed a testament to the fact that Konica Minolta has the highest quality Dealer Partners and surely reflects that KMBS customers are offered the most professional and reliable service available.
Led by Director of Service, Jim Bodie, Copier Fax is the only dealership within 150 miles of Western New York to receive this honor and is one of only a few Konica Minolta dealers in the country to receive this honor for ten years in a row.
To attain the Pro-Tech standard, each element of Copier Fax Business Technologies’ operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems, and customer satisfaction ratings.
“Our incredible service team has played a key role in giving our company a definable difference in Western New York,” says Copier Fax Business Technologies President and Owner, Al Scibetta. “They are constantly working to advance their skills and education to stay up to date with the latest technology, in addition to always representing our company with strong customer service skills.”
In addition to the Pro-Tech certification, the Service Department has proudly accumulated over 30 Silver Seal awards throughout the company’s history. This Silver Seal is granted for excellence in training and is only awarded to the top 6-15% of Konica Minolta technicians in the entire country.
Representatives from Copier Fax are continually highlighted on national industry-related outlets for their leadership in the office technology community. The Pro-Tech award reflects their continued success in holding a high standard of quality in product and service.