CFBT Named Elite Dealer by ENX Magazine

This month, Copier Fax Business Technologies had the honor of being selected as an Elite Dealer for 2019. This is our 8th year in a row receiving this prestigious honor from ENX Magazine. The publication will be released next month.

Why did we win this? There is absolutely no doubt that we have the best team in the business. We have the best products, the best technician service, the best customer service, and the best clients.

“In our eyes, an Elite Dealer makes a

concerted effort to produce a winning experience for not just its clients, but its employees and vendors as well,” said

Susan Neimes, managing editor of ENX Magazine and ENX The Week In Imaging.

“A defined corporate culture and a willingness to embrace new technologies—and share them with their customer base—also goes a long way. There’s no one ingredient behind an Elite Dealer—it’s a confluence of many factors that lifts these performers above the rest.”

We would like to thank ENX Magazine for this incredible honor, and our team at Copier Fax Business Technologies for your hard work to make this happen.

Remembering Ralph Spencer

We are sad to report the passing of our dear friend and long time Copier Fax Business Technologies Technician, Ralph Spencer on early Monday morning, September 28th 2019.

Ralph had been a technician for Copier Fax since April 2004. He brought with him over 20 years of technician experience from various office equipment companies throughout the Northeast, including New Hampshire and Maine.

Ralph’s birthday would have been this coming Friday, October 18th. He leaves his wife Wanda, his son Matthew, daughter-in-law Samantha, as well as grandchild that is

due this coming December.

There are no prior arrangements. If desired, donations may be made in Ralph’s memory to the Roger Tory Peterson Institute of Natural History, 311 Citrus Street, Jamestown, NY 14701.

CFBT Announces Launch of iSeries

Born from a desire to rethink the role of multifunctional printers in business, the next-generation technology, the bizhub i-Series seamlessly connects your dynamic environment. Simply and securely bringing together people, places and devices to embrace the way you work. Improve communications and productivity, streamline processes, make better decisions and, ultimately, enable smarter business.

Features of the i-Series include:

  • Simple operability and high quality performance. Users can complete tasks efficiently and effectively from anywhere.
  • Integrated cloud services offer the right processes at the right time. A more convenient workflows is available for everyone.
  • Next-generation security technology is built in, providing a reliable and safe environment for your business.
  • Voice connection allows for an easier operation and enhanced accessibility. Users can operate and even learn from the i-Series with their voice, in the same familiar way as their smartphone. It also gives access to the visually impaired, who can autonomously handle their copy and scan jobs, without touching the device.
  • With intelligent usability, next-generation security and seamless connectivity, the bizhub i-Series connects tomorrow’s workplace today.

You can see live demos of the new i-Series at Doctoberfest 2019!

CFBT named 2019 Fast Track Company of Western New York

Copier Fax Business Technologies has been named a 2019 Fast Track Company of Western New York by Buffalo Business First.

This title is granted to businesses that are one of the fastest growing companies in the area, and meet the following criteria:

– Independent, privately held and for-profit.

– In business & generating revenue of $1million for at least three full years.

– Headquartered in Western New York (8 counties).

Copier Fax received this recognition in 2013-2015, 2018 and 2019.

CFBT credits some new major partnerships which has once again put the company back on this list for another year.  In recent years, this includes the expansion of their partnership with Pegula Sports and Entertainment through several entities across the United States. This is among several other partnerships, in addition to our longstanding relationship with many of our clients – some existing for almost 30 years.

We would like to once again thank our partners, both old and new for trusting us in handling your office technology needs.

A reception for this honor will be held on Thursday, August 15th at the Admiral Room on Main Street in Buffalo.

Top 3 Things To Know About The Windows 7 To 10 Upgrade

On January 14, 2020, Microsoft will end support for its Windows 7 operating system as part of a long-planned shift to Windows 10. And a recent survey by Kollective revealed that two-thirds of businesses surveyed had yet to develop a strategy to migrate to Windows 10. One-fifth didn’t even know Microsoft was planning to withdraw support for Windows 7.[1]

And so we put together the top 3 things that you should know about the end of Windows 7 to properly prepare your business for a successful upgrade.

  1. What does this upgrade mean?

Organizations that fail to transition to Windows 10 before year-end will lose ongoing support for security updates, security patches, and online technical content updates. In fact, customer support for Windows 7 will cease to exist. But, from a risk perspective, the failure to migrate could be catastrophic because security patches ensure that your devices are always protected.

  1. How should I go about learning more to make the switch?

Your IT department should help select the technology that you need to operate your business effectively. More organizations than not, unfortunately lack a full-time IT department, and so large scale upgrades like this, can be challenging and on occasion, missed. Konica Minolta’s IT Services division, All Covered, can help to provide direction and advice to any organization who feel lost or troubled by this upgrade. Additionally, All Covered can assist to complete the responsibilities of a full time IT department to perform the install, integrate, and train employees while also providing desktop support to fix any system issues.

  1. How will my organization benefit?

By upgrading now – your business can work to transition out older operating systems without the pressure of a 30 day deadline. Installing the new Windows 10 will boost productivity because its startup is 28% faster as compared to Windows 7. Additionally, its regular updates are designed to be just as easy for in-office employees and remote workers as well. The most important reason to upgrade now is to keep your business safe. Microsoft has worked diligently to create an operating system that is primarily focused on security for any business. The added layers of security include facial and fingerprint login, encryption of data on hard drives, and built in malware and virus protection.

After a 10 year run, Windows 7 has come to a bittersweet end for Microsoft and there is an excess of information published about upgrading to Windows 10. If you feel completely bombarded about where to start – we’re here to help. Let us take the burden off your shoulders, contact your Documentelligence™ representative today!


[1] Hopping, Claire. “Two-thirds of Businesses Not Prepped for Death of Windows 7,” ItPro, September 3, 2018.

This article was written by Brittany Rodriguez, Konica Minolta Marketing Specialist



Buffalo, NY – Copier Fax Business Technologies is pleased to announce the hiring of Timothy Warren as the Director of Finance and Administration.  Timothy takes on this position as the former Director of Finance and Administration, Carm Sieckmann enjoys retirement.

Timothy joins us from Allstate, Inc. and holds a BS in Business with a concentration in Accounting from the University at Buffalo.  He is looking forward to watching and helping lead CFBT to a larger presence in Buffalo and Rochester, and is very excited to be a part of the CFBT family.

Please join us in welcoming Timothy!


Buffalo, NY – Copier Fax Business Technologies, one of the largest office equipment and software companies in Buffalo, NY, has been honored with the 2019 Pro-Tech Service Award from Konica Minolta.  This award recognizes Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction, and is only awarded to the top 10% of the company’s dealerships.

“This year marks the 31st year of the Pro-Tech program” says James Ingrassia, Vice President, Solutions Support Division, Konica Minolta Business Solutions U.S.A., Inc.  “It is a testament to the fact that Konica Minolta has the highest quality Dealer Partners and ensures that KMBS customers are offered the most professional and reliable service available.”

Led by Director of Service, Jim Bodie, Copier Fax is the only dealership within 150 miles of Western New York to receive this honor, and is one of only a few Konica Minolta dealers in the country to receive this honor for ten years in a row.

To attain the Pro-Tech standard, each element of Copier Fax Business Technologies’ operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.

“Our service team is simply the best.  They are the reason why we achieve this great honor,” says Copier Fax Business Technologies President and Owner, Al Scibetta.  “They not only take continuing education on a regular basis, but they are also honored for their high performance and scores at these sessions.”

In addition to the Pro-Tech certification, the Service Department has proudly accumulated over 30 Silver Seal awards throughout the company history.  This Silver Seal is granted for excellence in training, and is only awarded to the top 6-15% of Konica Minolta technicians in the entire country.

Representatives from Copier Fax are continually highlighted on national industry related outlets for their leadership in the office technology community.  The Pro-Tech award reflects their continued success in holding a high standards of quality in product and service.


Newport Beach, California – On Tuesday, March 5th it was announced at the Konica Minolta Dealer Conference that Copier Fax Business Technologies’ very own Kate Bluhm had won the National Demo Championship.  This challenge entailed several steps, including competing in the regional round, followed by competing for the territory title in New York City, and finally the honor of becoming the Champion.

This year’s conference was held at Newport Beach, California.  As part of her win for the East Coast Territory, Kate had an all expense paid trip to the conference, which included all travel accommodations, meals, and conference seminars.

Each territory from across the country had a representative competing for the ultimate title, with attendees of the conference viewing their demo videos and voting for the winner.

What makes Kate’s win extra impressive is the fact that she has only been with Copier Fax for a little over two years, yet she was competing against sales managers, and major account managers.  Many of the competitors had 10-20 years of experience in the industry.

This is a title that Kate will be able to cherish forever.  Additionally, as part of her national prize, Kate won a cash bonus and a trip voucher worth $2,500.

In celebration of her success, we have proudly promoted Kate to Client Success Manager, where she will be taking on more responsibilities in client training and service, as well as evolving a team of service representatives to work under her leadership.

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