CFBT Receives 2022 Customer Service Champion Award

Buffalo, NY – Copier Fax Business Technologies has been recognized by DocuWare as a 2022 Customer Service Champion.

The Customer Service Champion Award has been awarded to partners who have provided their customers with top service in DocuWare support.

The award showcases CFBT’s ongoing commitment to helping customers shift into a digital environment when it comes to everyday internal processes, such as Accounts Payable, Accounts Receivable, Human Resources, and more.

With over 800 DocuWare providers throughout the world, CFBT was one of only 15 other partners to be recognized by the company.

DocuWare is a global provider of document management software.  CFBT has been a DocuWare provider for over ten years and has received numerous recognitions from the company, including multiple years as a Diamond Club provider.

Copier Fax Business Technologies continues to be an industry leader in customer service and technician achievements.  As one of the largest office technology dealers in the region, the efforts for strong customer service has been an important factor in this continual success.

Passing of Al Scibetta

It is with great sadness that we inform you of the passing of Copier Fax Business Technologies President, Al Scibetta.  Al passed away peacefully on January 2nd, 2022 after a brief illness.

Al co-founded Copier Fax Business Technologies with his wife, Andrea Scibetta in 1990 as a Konica Minolta dealer.  Over the past 30 years, the company has grown to over 32 employees and has evolved as one of the top office technology providers in the region.

Al was an icon in the office technology industry.  He was a frequent guest speaker and presenter at Select Dealer Group conferences, Konica Minolta conferences, and other related panels across the country.  Additionally, under Al’s leadership, Copier Fax was named a Konica Minolta Dealer Award of Excellence and received several local recognitions for business growth, Best Places to Work, and ranking as one of Buffalo’s Top Private Companies.

Al is known for his philanthropic work in the WNY Community.  This includes years of support for Summit Education Center, Buffalo Hospice, Roswell Park, and Child & Family Services of WNY.

He also served for several years as a Cardinal O’Hara Board of Directors.

Since 1997, Al’s son David Scibetta joined Copier Fax Business Technologies as a partner.  Together, with Andrea the company grew to the full-service technology partner it is known as today.

Al had very strong relationships with his employees, industry colleagues, and clients, many of whom he considered his friends.  He made every person he met feel welcomed, and always loved to share a good laugh.

Al was a big fan of the Buffalo Bills and Buffalo Sabres but was especially known for his love of the New York Yankees.  He also had a great love for Italian cooking and was famous for his homemade pizzas from scratch.

He also loved our country, having served in the United States Army, and was passionate about the success and well-being of all levels of government.

From all the great accomplishments and adventures in life, his family was the root of his happiness.  Al leaves his business partner, travel companion, and beloved wife of 27 years, Andrea.  He also leaves his children, David (Heather), Paul (Krissy), Angela, Anthony (Jessica), and George as well as 11 grandchildren (and one on the way).  He was a cherished brother, uncle, cousin, godfather, and friend to many people.

A celebration of Al’s life will be held later this year.

CFBT Recognized with COVID-19 Leadership and Community Engagement Award

COVID-19 has taught us all to expect the unexpected.  It also taught us to be prepared – should we have to work remotely again while practicing healthy measures inside the workplace to stay safe.

Copier Fax Business Technologies was honored by the Tonawanda Chamber of Commerce with the Covid-19 Leadership and Community Engagement Award in honor of our efforts in helping businesses throughout WNY use technology to help navigate the challenges from COVID-19.The chamber decided to “recognize one chamber member who, during the pandemic, demonstrated an exemplary level of leadership and community engagement.  This recognition includes assistance with the needs of the community and servicing the needs of customers and employees.”

Near the beginning of the pandemic, Copier Fax quickly recognized that technology was going to play a key role in allowing businesses to carry on.  It started with helping businesses work remotely, while still maintaining full access to their office documents, and maintaining productivity despite the fact that the physical office was closed.

From there, the services and technology offerings were quickly expanded to include devices that allow contact-less checking and deliveries, temperature scans, and even cameras that can detect if a visitor is wearing a face covering. From corporate offices to health care centers, such as nursing homes, to schools, municipalities, and even the KeyBank Center, Copier Fax was able to work with each business to customize a program using technology to keep everyone open, and more importantly, safe.

“A lot of the systems and technology that was put in place seems to be permanent for most of these businesses,” says David Scibetta, EVP/CIO of Copier Fax Business Technologies.  “Health benefits aside, the technology has dramatically helped businesses improve their workflow and efficiency.”

Although many businesses are open, it is still uncertain when someone will need to work from home – even if it is temporary.  Copier Fax allowed this option to continue on seamlessly.

The award was presented at a special dinner on November 3rd, 2021, which included several recognitions from dignitaries at all levels of government in New York State.  Accepting the award was CFBT’s Regional Sales Manager, Dave DeMizio.

To learn more about our COVID-19 programs, CLICK HERE.

Rob Russell Named DocuWare System Consultant

Copier Fax Business Technologies is proud to announce that Rob Russell has received his certification as a DocuWare System Consultant (DSC).  This certification recognizes his responsibility for the technical consulting, installation and implementation, customer training as well as the ongoing support and maintenance of DocuWare.
Rob has been an IT Specialist with Copier Fax Business Technologies since 2018. He has specialized in networking and hardware connections.  Before joining Copier Fax, he previously worked as an App Tester and Tech Support, as well as a Junior IT tech f0r a small software development and IT solutions company.
DocuWare is a global provider of document management software.  Copier Fax has only recently added software solutions as part of their office services, making this global ranking even more impressive.  They’ve been representing DocuWare for over ten years, and have received numerous awards and recognition from the company for being one of the top providers of this state-of-the-art system.
Through DocuWare, CFBT has been helping offices have full document management, as well as complete mobile access to office files from everywhere around the world.

CFBT Welcomes Ian Shorthouse

CFBT is pleased to announce the hiring of Ian Shorthouse, as our new Senior Strategic Territory Manager!
Ian joins us as a graduate of the University at Buffalo and an experienced sales representative in the office technology industry. He is planning on using his experience to grow the CFBT portfolio, while also educating and guiding clients on how our hardware and software solutions can help them grow.
Outside of CFBT, he is co-chair of the Par Fore a Mission Golf Classic, which benefits the Community Missions of Niagara Frontier.
He resides in the village of Hamburg, where he also enjoys playing Hockey, Golf, and spending time with friends and family.
Welcome, Ian Shorthouse!

Jason Krempholtz Named Director of IT

Copier Fax Business Technologies is proud to announce the promotion of Jason Krempholtz to Director of I.T.
Jason has been with Copier Fax for over seven years, as a staple in our IT Department.
His new position has him in charge of all operations in the department, plus expanding his IT work into other departments within the company – especially Managed Print Services.
Congratulations, Jason!

Retirement of Service Technician Mike Getman

Mike Getman, a longtime service technician with Copier Fax Business Technologies has retired as of July 9th, 2021.
Mike joined Copier Fax in 2013 and has been one of our top service technicians during his tenure. He has received several recognitions for his work, including being a Silver Seal recipient, and a proud member of the Pro-Tech Service Team.
In addition to his incredible work out in the field, he was also known for his kind heart and strong work ethic.
Congratulations Mike, we wish you well!

David Scibetta Featured on Industry Virtual Panel

Earlier this month, our very own David Scibetta was featured on the Cannata Report Virtual Panel, as an alum of the “Young Influencers” series.
David was named a Young Influencer by the Cannata Report in 2015, which is a national publication for office products and workflow solutions dealers.
David discussed the changing technology in the industry, life as a leader in our industry, and expectations of the future as well.
CLICK HERE to read the full-featured article.
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