Account Manager

Job Title: Service Technician

Area of Interest: On-Site Hardware Service

City: Buffalo

State: New York

Job Description: CFBT, Inc. is currently seeking an experienced office hardware service technician for one of the leading office technology providers in Western New York.  Travel to client locations near the main hub will be required, and a company vehicle will be provided. Compensation will be commensurate with experience, and the candidate must have recent.  Product-line certifications are preferred.

Responsibilities:   

  • Plans office equipment service work by studying complaints and requests; planning, routing, and confirming service appointments.
  • Maintains customer rapport by greeting customers upon arrival at the location; and understanding equipment complaints.
  • Ensure service work is not disturbing the daily activities of the organization.
  • Sets-up equipment by delivering, unpacking, assembling, and completing diagnostics; obtaining acceptance by customer.
  • Installs systems and products by ordering and delivering components; installing equipment; programming systems; and completing acceptance tests.
  • Maintains office equipment parts and supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt; and stocking items.
  • Maintain equipment through proper testing and troubleshooting.
  • Provide technical support and troubleshooting for all service department programs and manage service tickets.
  • Determines causes of office equipment failure by attempting to operate equipment; observing functioning; conducting diagnostic tests using meters, signal generators, and oscilloscopes; and researching engineering and service manuals.
  • Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
  • Completes preventive maintenance by cleaning, lubricating, and adjusting parts, assemblies, and components.
  • Documents service actions by completing forms, reports, logs, and records.
  • Complies with regulations by adhering to codes, specifications, and rules.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:   

  • Higher consideration is given to candidates with OEM certification
  • Functional and Technical Skills
  • IT knowledge, moderate to above average computer skills
  • Prior experience with printer support, manufacturing, or service (preferred)
  • Solid technical support skills
  • Mechanical Inspection Tools
  • Equipment Maintenance
  • Multi-Tasking
  • Quality Focus

Benefits:

  • Competitive salary, commission, and travel expense compensation.
  • Outstanding benefits package (inc. medical, dental, life insurance).
  • 401(k) plan with matching company contribution.
  • Excellent holiday/vacation plans.
  • Ongoing professional development training.
  • State-of-the-art office products.
  • Visible, exciting work supporting the sales of cutting-edge technology and workflow solutions.

Compensation Range:

  • $45,000 – $60,000/year

To apply for a job, please CLICK HERE.

Copier Fax Business Technologies is proud to be an Equal Opportunity Employer M/F/V/D committed to Affirmative Action.

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