Client Support Representative (CSR)

Job Title:  Client Support Representative (CSR)

Area of Interest: Sales Support

City: Buffalo

State: New York

Job Description: Copier Fax Business Technologies, Inc. is currently seeking a Client Support Representative.  This position will work together with the Sales and Service departments to coordinate client training of our award winning hardware/software solutions product line.


  • Identify and schedule the necessary resources needed to properly address customer’s needs.
  • Create customized lesson demos addressing the specific needs of each client.
  • Conduct customer training, following customized lesson plans and training curriculum on office product solutions (digital, production print systems/software).
  • Provide summary reports about status and completion of end-user training to President, Sales Manager, etc.
  • Maintain proficiency with Copier Fax Business Technologies entire digital product line for copying, faxing, scanning, network printing, driver functionality for standard office printing applications.
  • Support customer in-house sales presentation/demonstrations, open houses, product launches and sales rep training.
  • Conduct monthly sales product training for new hires at branch locations.
  • Assist Product Marketing, Regional Sales Development Managers to launch new products to the sales force; conduct hands-on product training and teach sales demonstration skills.
  • Support branch events with development of collateral material.


  • Prior training or teaching experience preferred.
  • 2-4 years technical sales support and/or industry experience desirable.
  • Four-year college degree or equivalent experience preferred; certificate in education or instructional technologies is desirable, but not required.
  • Must be able to navigate basic Windows and MacOS environments, as well as Microsoft Office products (Word, Excel Outlook).
  • A strong aptitude to learn quickly and stay updated and proficient with new products.
  • Strong time management skills and an ability to work independently are desirable.
  • Must be comfortable interacting in small groups.
  • A friendly, personable and professional demeanor is required.


  • Competitive salary.
  • Outstanding benefits package (inc. medical, dental, life insurance).
  • 401(k) plan with matching company contribution.
  • Excellent holiday/vacation plans.
  • Ongoing professional development training.
  • State-of-the-art office products.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

To apply for a job, please CLICK HERE.

Copier Fax Business Technologies is proud to be an Equal Opportunity Employer M/F/V/D committed to Affirmative Action.

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