Meet ALICE Receptionist. Your new receptionist. She greets and interacts with visitors when they enter your lobby. But ALICE is different—she’s a virtual visitor management system like no other. ALICE uses live video technology to directly connect visitors with your employees, greeting them and notifying staff when a visitor enters your office space. Much more than a computerized receptionist, ALICE ensures you’re providing a consistent customer service experience for guests and improved security for your office— while saving money by forgoing a full-time staff member to manage your front desk.
ALICE Receptionist addresses social distancing related visitor policies at different points in the visitor management process.
As the first point of contact with visitors to many buildings, ALICE Receptionist can play a unique role in helping our customers screen visitors with questions.
Using ALICE Receptionist’s remote communications features, visitors and guests communicate via video call with employees in the building or working from home. This helps eliminate or reduce unnecessary in-person contact with visitors.
Businesses and government agencies of any size will benefit from:
SOCIAL DISTANCING
By utilizing video and audio communications between visitors at the ALICE kiosk and employees at their desk or at home, ALICE Receptionist enables staff to avoid unnecessary personal contact with visitors.
FIRST POINT OF CONTACT
As the first point of contact with visitors to many buildings, ALICE Receptionist can play a unique role in helping our customers screen visitors with questions related to COVID-19.
SEAMLESS REMOTE COMMUNICATIONS
Using ALICE Receptionist’s remote communications features, visitors and guests communicate via video call with employees in the building or working from home. This helps eliminate or reduce unnecessary in-person contact with visitors
GREETING
ALICE Receptionist now offers COVID-19 Coronavirus specific visitor greeting videos.
NOT ACCEPTING VISITORS VIDEO & MESSAGE
The Not Accepting Visitors video gives businesses the ability to inform guests who arrive that, due to the coronavirus outbreak, visitors are currently not being accepted in the building. In addition to the greeting video, a visual message can also be displayed on the screen with this or other information the business can define.
CUSTOM GREETING VIDEOS & MESSAGES
Customers can also create their own custom video greetings.
CHECK-IN
A coronavirus guest policy or questionnaire message can be displayed during the check-in process as part of the ALICE Induction documents.
CORONAVIRUS QUESTIONNAIRE
A new coronavirus visitor questionnaire induction document is now available for businesses to add to their ALICE Receptionist check-in process. This questionnaire asks visitors a series of questions related to the coronavirus. If the visitor answers “yes” to any of the questions, indicating they may have been exposed to the coronavirus, they are informed they will need to leave and reschedule their appointment. This questionnaire can be configured to require the visitor signature to affirm they have read the questions and answered truthfully.
ALICE customers have always been able to incorporate custom content into the ALICE visitor management software. Doing so allows businesses to personalize the visitor greeting and check-in process. The ability to add updated guest policies, health and safety policies, or other information to be presented to visitors and guests is an integral part of the ALICE system. That customization also applies to all the coronavirus information provided by ALICE.
Ready to give ALICE her interview? Contact us today for a demo.
Choose from Self-Service or Operator Mode ALICE works the way your company does, providing flexibility for you and your employees. Self-Service Mode allows visitors to find and connect with employees via a directory, simply by touching the screen. Operator Mode requires the company to designate an employee (Operator) to manage the lobby. ALICE detects when a visitor arrives and immediately notifies the designated Operator—no matter where they may be.