CFBT, formally known as Copier Fax Business Technologies is a premier office technology provider, serving Buffalo and Rochester, NY, as well as various IT and software services throughout the world.
Founded in 1990 by Andrea and Al Scibetta, as a Konica Minolta dealer, CFBT has grown to 32 employees and is headquartered in downtown Buffalo, New York, with a second location in Rochester, New York.
In 1997, David Scibetta joined CFBT to oversee a major expansion in the company’s technology services. This evolved CFBT from a dealership into the full-service technology partner that they are known as today.
CFBT recognizes the importance of providing superior customer experience and takes great pride in knowing many of its clients are the same clients from their founding more than 30 years ago.
Recently Konica Minolta gave CFBT top honor with the Dealer Award of Excellence. The award recognizes CFBT for social responsibility, as well as the commitment to employees, customers, community, and support of non-profits. They’ve also earned Konica Minolta’s Pro-Tech certification for service, fourteen years in a row. This award has become a powerful symbol of competence and proficiency in their industry. CFBT is the only company within 150 miles of Buffalo and Rochester to earn the distinguished Konica Minolta Pro-Tech certification for service.
The CFBT team believes relationships are crucial, especially in a community like Western New York. Their strong customer service, charitable activities and strong efforts to build long-term relationships and loyalty with their clients and employees has defined the true strength of their company.
In August 2014, CFBT along with Konica Minolta became the “Official Technology Company of the Buffalo Sabres.” This partnership has put CFBT and Konica Minolta hardware throughout all Buffalo Sabres offices, including the Rochester Americans’ office and arena in downtown Rochester, New York. Part of this partnership was due to CFBT’s joint commitment with the Buffalo Sabres to support the growth and development of Buffalo, New York’s evolving downtown areas.
Awards
CFBT is proud to be publicly recognized by several institutions for our high-quality service and company standards. Several of the following awards have been awarded to us for multiple years. All of these awards are reflective of our dedication to have long-term success with our clients
CFBT is always committed to excellent service and support. For the 16th straight year, CFBT has been recognized as a Konica Minolta Pro-Tech Service Award winner.
Very few companies have achieved this level of recognition 16 straight times. Konica Minolta exhaustively evaluates dealers to find those with the very highest level of technical expertise, personalized service and customer satisfaction. Because we offer quality Konica Minolta equipment, we have the benefit of giving the people of Buffalo and Rochester, NY a superior product.
Good business depends upon strong relationships. We thank you for your continued support and we will work hard to always meet your digital imaging needs. Our customers continue to be our highest priority.
COVID-19 Leadership and Community Engagement Award
CFBT was recognized by the Tonawanda Chamber of Commerce for our demonstration of an exemplary level of leadership and community engagement during the COVID-19 pandemic. This recognition includes assistance with the needs of the community and servicing the needs of customers and employees. CFBT was awarded based on the Documentelligence package, which catered specifically to helping businesses open safely, within CDC and NYS Guidelines, integrating advanced office technology to help make this happen.
Silver Seal Awards
In order to provide excellent service, CFBT believes in having the best team in the business. All of our service department members attend the Konica Minolta’s Technical Training programs, and over the years, our team has proudly accumulated over 30 Silver Seal awards throughout our company history. The Silver Seal is granted for excellence in their training, and is only awarded to the top 6-15% of Konica Minolta technicians in the entire country.
This Week in Imaging’s Elite Dealer Award (2011-2023)
Presented by The Week in Imaging and ENX Magazine, this award is granted to independent dealers who have made remarkable strides in their field. The implementation of Documentelligence, the partnership with the Buffalo Sabres, and the long-standing commitment to providing outstanding customer service have all contributed to the honor equally.
Konica Minolta Dealer Award of Excellence (2011)
The Dealer of Excellence Award is awarded to a Konica Minolta Dealers based on leadership, integrity and community service. This award is only granted to one Konica Minolta dealer from the United States each year, and is awarded at the annual Konica Minolta Dealer Business Conference.
Docuware Diamond Club (2011-2016, 2018), Customer Service Champion (2022-2024)
This recognition is awarded to the top-performing DocuWare dealers in the country. CFBT was been previously ranked as the top-performing DocuWare dealer in New York State, and seventh in all of North America. They also consistently ranked globally as one of the top performers.
“Fast Track Award” – WNY’s Fastest Growing Companies (2013- 2015, 2018-2019)
“Top Private Companies” – WNY’s Private Companies with the Highest Revenue (2014 – 2019)
CFBT is proud to be continually recognized by Buffalo Business First for our business growth, stature, and work-place environment, all of which are not only important to the success of our company, but also a key factor in the success we can provide for our customers. Any business is only as good as their employees, and we that all of these above areas have worked together to help us become a staple business in Western New York.
“Best Places to Work” – WNY’s Best Places to Work (2014- 2017, 2019)
Having a safe, friendly, and family-oriented work environment is a top priority at CFBT. We are very honored to be recognized as one of the best places to work in Western New York for several years. Several steps are taken to earn this honor, including an application process, employee surveys and analysis by Quantum Workplace, a national company that specializes in workplace environments.