2016PROTECH PROUD WINNERBuffalo, NY – Copier Fax Business Technologies, one of the largest office equipment and software companies in Buffalo, NY, has been honored with the 2016 Pro-Tech Service Award from Konica Minolta.  This award recognizes Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction, and is only awarded to the top 10% of the company’s dealerships.

“Konica Minolta is committed to assuring the highest performance standards across our organization,” says James Ingrassia, Vice President, Solutions Support Division, Konica Minolta Business Solutions U.S.A., Inc.  “The Pro-Tech Service Award represents achievement of Konica Minolta’s highest standards for dealer service and proficiency.”

Led by Director of Service, Jim Bodie, Copier Fax is the only dealership within 150 miles of Western New York to receive this honor, and is one of only a few Konica Minolta dealers in the country to receive this honor for nine years in a row.

To attain the Pro-Tech standard, each element of Copier Fax Business Technologies’ operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.

“I am happy that our service team was able to maintain such high quality of service during a rapid growth period,” says Copier Fax Business Technologies President and Owner, Al Scibetta.  “Even with the increase in demand, they didn’t miss a beat.”

Copier Fax Business Technologies has been on a steady growth since the launch of Documentelligence, their exclusive process which dramatically expanded their services to software, IT, Security and back-file scanning services.  The company has hired over 20 new employees over the past three years, and in 2014, they became the official office technology company of the Buffalo Sabres.

Representatives from Copier Fax are continually highlighted on national industry related outlets for their leadership in the office technology community.  The Pro-Tech award reflects their continued success in holding a high standards of quality in product and service.